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Refund policy

Refund and Return Policy

We value your satisfaction and strive to provide high-quality products and services. Please read the following terms carefully before making a purchase to ensure you fully understand our policies.

1. 30-Day Return Policy

  1. Return Period

    • You may request a return within 30 days of receiving your product.
    • For clarity, this 30-day window typically starts from the day after the delivery date. However, if local consumer protection laws differ, their stipulated timeframe will take precedence.

  2. Return Conditions

    • Products must be in the same condition as when received: unworn, unused, with all original tags and in their original packaging.
    • A valid receipt or proof of purchase is required.
    • Minor inspection (e.g., opening the package to check the item) is generally allowed, but any significant signs of wear or damage may affect your eligibility for a return.

  3. Return Shipping & Process

    • Request Approval: Send an email to support@paperwhimsy.shop with your order number and the reason for return. We will review and confirm your request if it meets our return criteria.
    • Shipping Label & Instructions: Once approved, we will provide you with a return shipping label and detailed instructions on how to send your product back.
    • Return Address: Ship the item to Block B, Star World Commercial Center, Guandu District, Kunming, Yunnan, China.
    • Who Pays the Shipping?:
      • If the return is due to our error or a defective item, we will cover the return shipping costs.
      • If the return is due to personal preference or a change of mind, you may be responsible for return shipping costs (these may be deducted from your final refund, if applicable).
    • Unauthorized Returns: Products returned without a prior request or outside the approved timeframe will not be accepted. 

    • “Delivered” Tracking Status
      If the tracking information indicates your order has been delivered, we are unable to offer refunds or send replacements unless you can provide an official statement or proof of loss from your local post office indicating the item was lost or misdelivered.

    • Incorrect or Incomplete Shipping Address
      We do not provide refunds or replacements if a package fails to arrive due to an incorrect or incomplete shipping address provided at checkout. Please ensure your address is accurate and capable of receiving deliveries before placing your order.

2. Handling Damaged, Defective, or Incorrect Items

  1. Product Inspection

    • Please inspect your products immediately upon receipt.
    • If you find any defects, damages, or discrepancies (e.g., receiving the wrong product), contact us at support@paperwhimsy.shop within 48 hours so we can promptly verify and resolve the issue.

  2. Beyond 48 Hours

    • We encourage prompt inspection; however, if you only discover a defect after 48 hours due to a valid reason, please still contact us as soon as possible. We will do our best to accommodate your request in accordance with local consumer protection laws.

  3. Resolution Options

    • Depending on the issue, we may offer a replacement, partial refund, or full refund. We will work with you to find an appropriate solution.

3. Deposit Payment and Refund Terms

  1. Deposit Details

    • A deposit may be required for high-demand or custom products to secure your order.
    • After the deposit is paid, you must complete the balance payment within the specified period (generally 7 days) to confirm the order.

  2. Deposit Deadline

    • You must pay the deposit within 24 hours after placing the order; failure to do so may result in automatic order cancellation.
    • If you do not pay the remaining balance within 7 days of deposit confirmation, the order is considered canceled, and your deposit will be non-refundable unless otherwise specified by local law.

  3. Deposit Refund Policy

    • Non-Refundable: Deposits are generally non-refundable unless otherwise agreed in writing, especially if you cancel the order.
    • Purpose of Deposit: The deposit covers the cost of reserving inventory, materials, or scheduling production, thus securing the order’s validity.
    • Non-Payment of Balance: If you fail to pay the remaining balance within the agreed timeframe, leading to order cancellation, the deposit will be retained.
    • Order Changes & Defaults:
      • If you cancel or significantly change the order near completion, we reserve the right to not refund the deposit.
      • If we must cancel the order due to our own error, we will refund you in full (including the deposit).
      • If cancellation is due to personal reasons on your part, the deposit will be non-refundable.

  4. Lost or Stolen Packages

    Once a package is marked as delivered by the shipping carrier to the address provided by the customer at checkout, we are no longer responsible for lost or stolen packages. Customers are responsible for ensuring the safety of their package delivery location.

    In the event of theft or loss after delivery confirmation, refunds or replacements will not be provided unless otherwise determined by our customer service team.

    We highly recommend selecting a shipping method that requires a signature upon delivery, or purchasing shipping insurance for added security.

4. Refund Process

  1. Refund Review

    • Upon receiving and inspecting your returned goods, we will notify you of the approval or rejection of your refund. This review typically takes up to 5 business days from the date we receive the returned items.

  2. Refund Execution

    • If approved, refunds will be issued to your original method of payment (credit card, PayPal, etc.).
    • The refund will be processed within 10 business days, though actual posting times can vary by bank or credit card company and may take an additional 3–5 business days.

  3. Additional Fees

    • Any applicable return shipping fees, taxes, or duties (if not covered by us) may be deducted from your refund if the reason for return is not related to our error.
    • If local laws require otherwise, we will comply with the relevant regulations.

5. Additional Terms

  1. Non-Returnable Items

    • Certain types of goods cannot be returned, such as perishable items (food, flowers, plants), customized products, personalized items, personal care goods, and hazardous or flammable materials (e.g., liquids, gases).
    • Please note that in some jurisdictions, items deemed “non-returnable” may still be returnable if they have a manufacturing defect; local consumer protection laws take precedence.

  2. Sale Items and Gift Cards

    • Sale or Clearance Items: Items purchased on sale or at a discount are generally not eligible for a return unless they are defective.
    • Gift Cards: Gift cards are non-returnable and cannot be redeemed for cash, except where required by law.

6. EU 14-Day Cooling-Off Period

  1. Right of Withdrawal

    • If the product is shipped to the European Union, you are entitled to cancel or return your order within 14 days without giving any reason, in accordance with EU consumer regulations.
    • The product should remain in good condition, without significant signs of wear.

  2. Return Shipping in the EU

    • Unless the product is defective or misdescribed, you may be responsible for covering the return shipping costs if you exercise the right of withdrawal.
    • All other aspects of the return process follow the same guidelines set out above.

7. Governing Law and Contact Information

  1. Governing Law

    • This policy is governed by and construed in accordance with the laws of the applicable jurisdiction where our business is registered or as required by consumer protection laws in your region.
    • In case of conflict between this policy and mandatory consumer protection laws, the latter will prevail.

  2. Contact Us

Acknowledgment

By placing an order, you acknowledge that you have read, understood, and agreed to these terms. We appreciate your business and strive to offer a fair and transparent shopping experience for all of our customers.

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